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Export Updates - Europe

European Export Orders – New Information January 2021


UPDATE - 18/01/2021

Our carrier DPD has advised that following further updates to both the Government and their shipping systems, deliveries can recommence. Please ensure the details below have been completed at the checkout for us to assist in completing the customs declarations to the carrier.


Now the UK has fully left the European Union, there are new rules and requirements for shipping parcels from the UK to members of the European Union.

On 24th December 2020, the UK and European Union agreed to a free trade deal with zero tariffs and zero quotas for movement of goods. The good news is this means that there will be no additional cost to our items.

On 31st December 2020, the UK has left the customs union with the EU and as a result this means there will be customs documentation requirements for shipping parcels.

The following details are a requirement for the customs data to be entered correctly:

  • Full delivery address including a postal code
  • Contact email address
  • Contact telephone number (preferably a mobile number)
  • EORI Number (primarily for businesses)

A contact email address and telephone number are a mandatory requirement for the customs clearance. Once we have filled out the customs data to the courier, they will enter this into the UK export system and their local delivering agent will begin the clearance process of the parcel in your country.

The courier will email you with details on the VAT that is due to be paid and any additional clearance fees that may be due.

It is a requirement that the customs invoice is paid before the courier can release the goods for delivery to you.

We are not liable for any delays that may occur due to a delay in processing payment for the VAT due. If the delivery is returned to us for unpaid customs clearance, there may be additional charge due to the return transit of the products.


If you have any questions regarding the export of your order, please contact us and we will do our best to advise further.


This page will be updated with any changes when required.

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