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Export Updates - Europe

European Export Orders – New Information January 2021

Update: 04/10/2021

Mandatory EORI numbers for EU Businesses

Please note that for all business to business (B2B) shipments from the UK to the EU, we will require a valid EORI number registered to your company and was implemented for businesses who are involved in both exporting and importing goods from outside of the EU in 2009. If you have a VAT number already, it is likely that you have been automatically enrolled for an EORI number if you do not have this already. We would recommend prior to purchasing, to ensure that you have your EORI number available as this will be required before we can export your order.

You can check the status of your EORI number by visiting the link to the European Commisson here:

Failuret to provide your EORI number may delay your order from being exported from our warehouse.

Please note that EORI numbers are not required when purchasing as an individual to a residental address, only to registered companies.

For any queries relating to our export services, please fill out our contact us form here:

Update 22/02/2021

After discussing new terms with our European shipping partner DPD, we are pleased to advised that we are now able to offer DDP incoterms. 

This new change will mean that instead of receiving an invoice upon delivery of the goods for payment of the import VAT, this is now accounted to us and we will arrange the full export and import customs clearance with DPD for your order.

If you have any questions regarding this, please email us or contact us by live chat and we will be more than happy to assist. 



Update: 04/01/2021

Now the UK has fully left the European Union, there are new rules and requirements for shipping parcels from the UK to members of the European Union.

On 24th December 2020, the UK and European Union agreed to a free trade deal with zero tariffs and zero quotas for movement of goods. The good news is this means that there will be no additional cost to our items.

On 31st December 2020, the UK has left the customs union with the EU and as a result this means there will be customs documentation requirements for shipping parcels.

The following details are a requirement for the customs data to be entered correctly:

  • Full delivery address including a postal code
  • Contact email address
  • Contact telephone number (preferably a mobile number)
  • EORI Number (Mandatory for businesses)

A contact email address and telephone number are a mandatory requirement for the customs clearance. Once we have filled out the customs data to the courier, they will enter this into the UK export system and their local delivering agent will begin the clearance process of the parcel in your country.

The courier will email you with details on the VAT that is due to be paid and any additional clearance fees that may be due. They may contact by either calling or emailing.

It is a requirement that the customs VAT invoice is paid before the courier can release the goods for delivery to you.

If you are an EU business, please ensure you have an EORI number. This is a mandatory requirement for EU businesses and failure to supply an EORI number will result in shipments being returned to us at additional delay and cost.

You can check your EORI number by visiting the following link:

We are not liable for any delays that may occur due to a delay in processing payment for the VAT due. If the delivery is returned to us for unpaid customs clearance, there may be additional charge due to the return transit of the products.


If you have any questions regarding the export of your order, please contact us and we will do our best to advise further.


This page will be updated with any changes when required.

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